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Published: Apr 07 , 2020
Author: Julie Shen

No, don’t worry, I’m not talking about your significant other. On the other hand, yes, worry — I’m talking about your business relationships. You may have thought that you have a good relationship with your clients, but it’s now time for a litmus test. Who’s taking your calls? Better yet, who’s responding to those calls (and emails)? Who’s willing to work on, and even create, new solutions with you, instead of just demanding discounts and concessions?

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Published: Mar 31 , 2020
Author: Ananda Laberge

The irony of adjournments is that, as you start using them on a regular basis, you’ll notice how much more productive your meetings are. It seems counterintuitive since you’re pausing the meeting, especially if you have only, say, 30 minutes planned. However, those few minutes you take to consider your options can be the most important time of the meeting, because they allow you to step away for a bit and think more rationally about potential solutions.

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Published: Mar 27 , 2020
Author: David Bannister

As I sit here in the third week of self-isolation – the first two having been forced on me because I holidayed for three weeks in Thailand – I have reflected on how important social interaction is to us all. I can’t cuddle my new grandson or play games with my other grandchildren and I am maintaining social distance from neighbours although, to be honest where one of them is concerned that represents no change from the norm!

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Relationships in the Time of Uncertainty

No, don’t worry, I’m not talking about your significant other. On the other hand, yes, worry — I’m talking about your business relationships. You may have thought that you have a good relationship with your clients, but it’s now time for a litmus test. Who’s taking your calls? Better yet, who’s responding to those calls (and emails)? Who’s willing to work on, and even create, new solutions with you, instead of just demanding discounts and concessions?

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